French is the primary working language at the SPCA de l’Outaouais. Fluency in spoken and written French is required for this position.

Job Summary

The Director of Patrol and Government Services will work closely with the Executive Director to ensure the strategic planning and operational management of the patrol service, while strengthening government partnerships.

The incumbent assumes overall responsibility for the operational management, regulatory compliance, and development of patrol services. This executive oversees the performance of field operations, ensures the team’s ongoing training, and develops strategic relationships with

government agencies (municipalities, MAPAQ, the Ministry of Wildlife, MTQ, etc.) to establish sustainable service standards and memoranda of understanding in all municipalities served.

Job Type

Permanent, full-time executive position (5 days/week – 40 hours), based on-site at the SPCA de l’Outaouais.

Salary

Starting annual salary of $85,000 to $100,000 depending on experience (determined according to the current pay scale).

What We Offer

· Attractive employee benefits and a group insurance program;

· 4 weeks of annual vacation;

· Flexible working conditions;

· A caring, collaborative work environment focused on animal welfare;

· Opportunities for professional development and continuing education;

· The chance to contribute directly to a mission that makes a tangible impact in the community.

Key Responsibilities

Operational Management and Performance:

· Lead field patrol and investigation teams in close collaboration with the team leader;

· Plan and organize operations within the service area, ensuring the teams’ efficiency and safety;

· Maintain a fleet of vehicles and an inventory of equipment that are functional, safe, and appropriate;

· Develop, monitor, and analyze key performance indicators (KPIs) related to operations and interventions;

· Implement and optimize rigorous mechanisms for responding to reports from citizens.

Government Relations and Partnerships:

· Develop and maintain strategic relationships with municipalities, MAPAQ, the Ministry of Wildlife, MTQ, and other public agencies;

· Prepare, negotiate, and rigorously monitor memoranda of understanding and service contracts with government partners;

· Represent the SPCA de l’Outaouais on regional committees, roundtables, and during public consultations.

Training and Skills Development:

· Develop and implement a structured continuing education program for the response team;

· Ensure that team members hold the necessary certifications, knowledge, and skills to meet legal requirements;

· Provide guidance for the onboarding, structuring, and professional development of team members;

· Foster a culture focused on professionalism, skills development, and workplace safety.

Compliance, Regulation, and Administration:

· Ensure strict enforcement of laws and regulations regarding animal control and animal welfare;

· Ensure standardized regulatory compliance and continuously adapt internal practices in line with legislative changes;

· Monitor legislative developments and serve as a point of contact for regulatory authorities;

· Develop and manage the patrol unit’s annual budget, including planning for purchases and hiring;

· Ensure the maintenance of reliable records regarding interventions, travel, expenses, and client files.

Leadership and Organizational Culture:

· Set clear collective and individual goals to motivate the team toward service excellence;

· Serve as an ambassador for the values and mission of the SPCA de l’Outaouais in all internal and external interactions;

· Foster a positive, healthy work environment focused on cross-departmental collaboration.

Desired Profile

Requirements

· University or college degree in management, public administration, public safety, or a related field;

· Significant experience in team management, staff training, and inter-institutional relations;

· Solid experience in field operations management (public services, safety, municipal police, regulatory management);

· Excellent writing, analytical, and communication skills in French;

· Bilingual proficiency in spoken and written French and English.

Desired Skills

· Leadership and strong change management skills;

· Excellent communication, contract negotiation, and complex problem-solving skills;

· Strong organizational skills, professional rigor, and the ability to manage sector-specific budgets;

· In-depth knowledge of issues related to animal welfare, animal control, and the legal environment (a plus);

· Ability to work under pressure and navigate a political and public environment with diplomacy.

To Apply

Interested candidates are invited to submit their resume and a cover letter to:

· mcadieux@spcaoutaouais.ca

· Deadline: July 24, 2026, at 11:00 p.m.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.