{"id":51497,"date":"2026-10-30T08:32:40","date_gmt":"2026-10-30T12:32:40","guid":{"rendered":"https:\/\/spcaoutaouais.ca\/commis-au-service-a-la-clientele\/"},"modified":"2026-10-30T09:28:26","modified_gmt":"2026-10-30T13:28:26","slug":"commis-au-service-a-la-clientele","status":"publish","type":"post","link":"https:\/\/spcaoutaouais.ca\/en\/commis-au-service-a-la-clientele\/","title":{"rendered":"Customer Service Representative"},"content":{"rendered":"<div>\n<p><em>French is the primary working language at the SPCA de l&#8217;Outaouais. Fluency in spoken and written French is required for this position.<\/em><\/p>\n<p>The SPCA de l&#8217;Outaouais is looking for a customer service representative to join its dynamic team. The person in this role will welcome members of the public with empathy and professionalism, perform various administrative tasks, and conduct adoption consultations for cats, dogs, and small animals. This is a key role, both for the adopters\u2019 experience and for the animals\u2019 well-being. The Customer Service Representative reports to the Corporate Services and Customer Service Department.<\/p>\n<p><b>Main Responsibilities:<\/b><\/p>\n<ul>\n<li>Greet customers with courtesy and professionalism;<\/li>\n<\/ul>\n<ul>\n<li>Answer phone calls and emails, ensuring effective follow-up;<\/li>\n<\/ul>\n<ul>\n<li>Provide clear and relevant information in response to inquiries;<\/li>\n<\/ul>\n<ul>\n<li>Create, update, and manage animal records;<\/li>\n<\/ul>\n<ul>\n<li>Perform various administrative tasks related to daily operations;<\/li>\n<\/ul>\n<ul>\n<li>Actively participate in the animal adoption process (cats, dogs, and small animals), guiding adopters and ensuring a positive experience;<\/li>\n<\/ul>\n<ul>\n<li>Assist clients with all services offered, providing personalized support and clear information throughout their experience.<\/li>\n<\/ul>\n<p><b>Job Type:<\/b><\/p>\n<ul>\n<li>Full-time<\/li>\n<li>The starting salary is $17.50 per hour, negotiable based on experience.<\/li>\n<\/ul>\n<ul>\n<li>Status: 12-month temporary position (maternity leave replacement), with the possibility of renewal.<\/li>\n<\/ul>\n<p><b>Requirements:<\/b><\/p>\n<ul>\n<li>Hold a high school diploma (DES) or a vocational diploma (DEP) in secretarial studies or administration;<\/li>\n<\/ul>\n<ul>\n<li>At least two years of experience in customer service or administrative services;<\/li>\n<\/ul>\n<ul>\n<li>Proficiency with Microsoft Office 365;<\/li>\n<\/ul>\n<ul>\n<li>Ability to communicate effectively, both verbally and in writing, in Canada\u2019s two official languages.<\/li>\n<\/ul>\n<p><b>Desired Skills:<\/b><\/p>\n<ul>\n<li>Ability to adapt to different situations and a variety of client profiles;<\/li>\n<\/ul>\n<ul>\n<li>Comfort working with the public, adopting an empathetic and respectful approach;<\/li>\n<\/ul>\n<ul>\n<li>Good judgment and the ability to make appropriate decisions based on the circumstances;<\/li>\n<\/ul>\n<ul>\n<li>Team spirit and effective collaboration with colleagues;<\/li>\n<\/ul>\n<ul>\n<li>Excellent stress and emotional management in a dynamic environment;<\/li>\n<\/ul>\n<ul>\n<li>Attention to detail: thoroughness, precision, and professionalism in performing tasks;<\/li>\n<\/ul>\n<ul>\n<li>Ability to consistently and reliably follow and apply established protocols;<\/li>\n<\/ul>\n<ul>\n<li>Ability to write clear and professional emails and to communicate effectively in writing.<\/li>\n<\/ul>\n<p><b>Working Conditions: <\/b><\/p>\n<ul>\n<li>Day shifts on weekdays and weekends, with occasional evening shifts;<\/li>\n<\/ul>\n<ul>\n<li>The job requires sitting for extended periods.<\/li>\n<\/ul>\n<p>If you wish to apply for this position, please send your resume and a cover letter to <a href=\"mailto:emplois@spcaoutaouais.ca\">emplois@spcaoutaouais.ca<\/a> by November 13, 2026, at 11:00 p.m.<\/p>\n<p>We will contact only selected candidates.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>French is the primary working language at the SPCA de l&#8217;Outaouais. Fluency in spoken and written French is required for this position. The SPCA de l&#8217;Outaouais is looking for a customer service representative to join its dynamic team. The person in this role will welcome members of the public with empathy and professionalism, perform various&hellip; <a class=\"more-link\" href=\"https:\/\/spcaoutaouais.ca\/en\/commis-au-service-a-la-clientele\/\"><\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-51497","post","type-post","status-publish","format-standard","hentry","category-career","entry"],"acf":[],"_links":{"self":[{"href":"https:\/\/spcaoutaouais.ca\/en\/wp-json\/wp\/v2\/posts\/51497","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spcaoutaouais.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/spcaoutaouais.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/spcaoutaouais.ca\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/spcaoutaouais.ca\/en\/wp-json\/wp\/v2\/comments?post=51497"}],"version-history":[{"count":2,"href":"https:\/\/spcaoutaouais.ca\/en\/wp-json\/wp\/v2\/posts\/51497\/revisions"}],"predecessor-version":[{"id":51499,"href":"https:\/\/spcaoutaouais.ca\/en\/wp-json\/wp\/v2\/posts\/51497\/revisions\/51499"}],"wp:attachment":[{"href":"https:\/\/spcaoutaouais.ca\/en\/wp-json\/wp\/v2\/media?parent=51497"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/spcaoutaouais.ca\/en\/wp-json\/wp\/v2\/categories?post=51497"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/spcaoutaouais.ca\/en\/wp-json\/wp\/v2\/tags?post=51497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}